F.A.Q
Do you ship worldwide?
Yes, I ship to every country on the planet~
Where do you ship from?
I ship every order from my home in Spain; this means taxes are included when buying from other European Union countries, so no extra customs fees for you!
When will you ship my order?
Within a week. I usually visit the post office on Wednesdays so it is very likely that your order is starting its journey on that day. For preorder products, though, the shipping estimate is stated in the listing itself.
When will I receive my order?
Orders usually take from 1 to 4 weeks to arrive to their new homes. In some very rare cases, they could get delayed up to 3 months due to customs. Please contact me if your order takes longer than that and I will do my best to help. For expensive products like my handbags, I always use expedited tracked shipping, which is really fast and includes insurance!
Is there a tracking number for my order?
If you purchased standard shipping, the answer is no. I like to use standard shipping to keep it low for you and it usually works quite fine and fast, but if you want a tracking number please pick "tracked shipping" during checkout!
Where is my order?
Please, ask your post office first. I have no control over orders once they leave my hands, but I will be here to help if anything goes wrong.
Can I cancel/return my order?
All orders are final. Unless there's a problem with your order I do not accept returns or cancellations, so make sure you really want to buy before ordering. If your order arrives damaged, please contact me.
Can I combine my orders?
Yes, contact me before placing your second order and I will create a custom coupon for you.
Can I change my address?
Sure, as long as your order hasn't shipped yet, you can. Send me a message with your new address.
What does 'grade B/C' mean?
Sometimes I get defective merch. When that happens I like to sell those at a discounted price for people who don't really mind if their item is 'perfect' or not. Find a more extensive explanation about grades here.
Do you make custom charms?
I sometimes do. My commissions are usually closed, but I will open them once in a while and let everyone know through my social media accounts so be sure to follow me there. In the meantime, you can find my commission info & prices here.
I found a bug/problem in your shop, what should I do?
Since this store is partially coded by me there might be some bugs I didn't spot, let me know and I will work on it asap~
How can I contact you?
Send me a message here using the contact form.
